One Fat Frog Restaurant Equipment knows that the old adage “you can’t manage what you can’t measure” still holds true today. Whether you are just opening a restaurant start-up or you are an established business, you need to be able to quantify key elements of your business, so that you can measure the relative success of each component. That way you can successfully accent the positives and reduce the negatives – the key to being a successful manager.
With that in mind, One Fat Frog is beginning a series on Key Performance Indicators (KPIs) in the food service industry. KPIs are quantifiable measurements that reflect the factors that you have deemed crucial to the success of your business. In order to accurately follow them, you will need to collect data (measurements), determine how they’ll be described as a standard (metric), and compare them to a benchmark in order to evaluate your progress.
KPIs are different from business to business, and will depend on many factors. Some common ones for the restaurant/bar industry will be looked at here. For a nearly exhaustive list, check out the KPI Library at http://www.kpilibrary.com. With those in mind, make up a list of KPIs that will be the most useful to you.
Today, we will look at some Customer indicators:
1) Customer metrics can be hard to measure, simply because you have little control over your customers. However, it is important to know who are your repeat customers and what your customers particularly like (and dislike) about your restaurant, as well as other factors. Ways to gather the data that you need include monitoring social media, customer questionnaires, and having your staff keep track of repeat customers. Compiling and analyzing this information can be a great way to know what your customers like and dislike – an obvious key to running a successful restaurant.
One Fat Frog Restaurant Equipment wants all of our customers to succeed. That is why we offer such amazing benefits with all of our used restaurant equipment – free delivery, free custom paint jobs, free cutting boards with all used prep tables, free gas conversion, in-house financing, 30 day warranty on parts and labor – the list goes on and on. Nobody in the area even comes close to our selection, prices, and – above all – customer service.
If you are even considering opening up a bar, restaurant, food truck, or anything else in the food service universe, call or come by the store today. Let us help you get your dreams in motion.
One Fat Frog • 2416 Sand Lake Road • Orlando, FL 32809 • 407-480-3409