I admit it, I was just one table away from Great service. That’s right. I could hear it going on at the table behind me. I envied the people getting salad plates with their bowl of salad, I interrupted random servers for straws.
It’s true, I am probably both one of your hardest tables and simultaneously one of the easiest going. I have just under a mazillion kids so anytime I make it out of the house without cooking a meal, with under ten tantrums, my clothing in tact (ie- no stains, mismatched shoes- and we’re talking me, not the midgets) well then life is good. I dream of drinking something that’s not out of the soda fountain but since I have the mazillion kids I don’t get to do that, either. Okay, so I admit, I longingly look at the booze on the table next to me… I adore it, sometimes I outright drool but I keep it in check.
I tried to write off the poor service telling my husband, oh his timing’s off. Hubby tells me, yeah well it’s off on every table. Then hubby turns around to a flock of servers who have gathered to do something… we’re still not quite sure… and asks them for help.
Beyond timing there was this little thing like bringing things we needed once the course was done, or coming to talk to the table and addressing us from three feet away (ie- the middle of the main walkway) so you didn’t realize the server was talking to you until he reached in and took away something you weren’t quite finished with.
Now mind you, after the meal is done, my husband has left the table with half the mazillion children so I’m patiently sitting at the table with the other mazillion kids, grab the bill and he breezes through I’ll be back in just a sec… countdown… many seconds go on. The Space Shuttle could have launched several times- even with delays-
And at the table next to us the server was debonair, suave and on time. I looked longingly as he laughed with his happy table, knowing I was just one table away from Great service.
Service- that’s what it’s about at restaurants. Does your training program focus enough on customer service and how they want it when they come in?
One Fat Frog Restaurant Equipment and a mazillion kids, yes it’s true! We’re training the youngest to sell restaurant equipment and the seven year old is sure that spring break she’s gonna come scrub restaurant equipment for us (shhhh don’t tell her it’s not as much fun as the guys tell her it is)
407-480-3409 or better yet stop in and see us!